Privacy Policy

Introduction

We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you consent to the data practices described in this policy.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website. The types of information we collect depend on how you interact with our website and services.

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Contact Us: When you fill out our contact form, we collect your name and email address
• Make a Purchase: When you purchase our products, we collect billing information, payment details, and transaction information
• Subscribe to Communications: If you subscribe to our newsletter or marketing communications, we collect your email address and communication preferences
• Request Custom Design Services: When you request custom design services, we collect information about your project requirements and preferences
• Participate in Surveys or Feedback: If you participate in surveys or provide feedback, we collect the information you choose to share
• Other Communications: Any other information you choose to provide when communicating with us

We do not collect sensitive personal information such as social security numbers, financial account numbers (except for payment processing), or health information unless required for a specific service and with your explicit consent.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and how you interact with our website. This information includes:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution
• Usage Information: Pages you visit, time spent on pages, click patterns, navigation paths, date and time of visits
• Referral Information: The website or search engine that referred you to our site, search terms used to find our website
• Location Information: General geographic location based on IP address (country and city level, not specific addresses)
• Technical Information: Browser language, time zone, connection type, cookie data
• Error Information: Error messages and logs if you encounter technical issues

This automatically collected information is primarily used for analytics purposes, website optimization, security, and to provide you with a better user experience. Some of this information may be collected through cookies, web beacons, and similar tracking technologies.

We may combine automatically collected information with information you provide to us to create a more complete profile of your preferences and interests, which helps us improve our services and provide you with more relevant content and advertisements.

How We Use Your Information

We use the information we collect for various business purposes, including providing our services, improving user experience, and communicating with you. Below are the specific ways we use your information:

Service Delivery and Operations

• Process and fulfill your orders for digital templates and products
• Provide access to purchased products and deliver digital downloads
• Manage your account and maintain your purchase history
• Process payments and handle billing inquiries
• Deliver custom design services according to your specifications

Customer Support and Communication

• Respond to your inquiries, requests, and support needs
• Send you order confirmations, shipping notifications, and transaction updates
• Provide technical support and troubleshoot issues
• Communicate about changes to our services or policies
• Send important administrative messages and updates

Website Improvement and Analytics

• Analyze website usage patterns and user behavior to improve functionality
• Identify popular content and areas for improvement
• Optimize website performance and loading times
• Conduct research and analytics to understand user preferences
• Test new features and functionality

Marketing and Advertising

With your consent, we use your information for marketing purposes:

• Send you promotional emails, newsletters, and marketing communications
• Show you personalized advertisements on our website and third-party websites
• Conduct remarketing campaigns to show you relevant ads after you visit our website
• Measure the effectiveness of our advertising campaigns
• Create audience segments for targeted advertising
• Send you information about new products, special offers, and promotions

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Legal and Security Purposes

• Comply with applicable laws, regulations, and legal processes
• Respond to legal requests and court orders
• Protect our rights, property, and safety, as well as that of our users
• Detect, prevent, and address fraud, security issues, and technical problems
• Enforce our Terms of Use and other agreements
• Maintain records for accounting and tax purposes

Business Operations

• Manage our business operations and improve efficiency
• Conduct business analytics and reporting
• Plan and develop new products and services
• Facilitate business transactions, mergers, or acquisitions (if applicable)

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations when you purchase our products or services
• Legitimate Interests: To improve our services, ensure website security, and conduct business operations
• Legal Obligations: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our website and conducting business
• Payment processors to handle transactions
• Legal authorities when required by law
• Other parties with your explicit consent

Your Rights and Options

You have the following rights regarding your personal data:

• Right of Access: Request and receive a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of data:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Transaction records: Retained for at least 7 years for accounting and legal purposes
• Marketing communications: Retained until you opt out or request deletion
• Legal obligations: Retained as required by applicable laws

When personal data is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our website and services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Third-Party Services

Our website uses third-party services that may collect and process your information. These services help us operate our website, analyze user behavior, and deliver relevant advertising. Below is detailed information about each service we use:

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our website. Google Analytics collects information such as:

• Page views and navigation paths
• Session duration and bounce rates
• User interactions (clicks, form submissions, downloads)
• Device information (browser type, operating system, screen resolution)
• Geographic location (country and city level, not specific addresses)
• Traffic sources (search engines, referring websites, direct visits)

This data is collected using cookies and is aggregated and anonymized. Google Analytics helps us improve our website's functionality and user experience. The information generated by Google Analytics is transmitted to and stored by Google on servers in the United States.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. This add-on prevents Google Analytics from collecting information about your visits.

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. When you click on one of our Google Ads and visit our website, Google Ads places a conversion tracking cookie on your device.

This cookie allows us to track when users complete specific actions on our website after clicking on our ads, such as:

• Making a purchase
• Filling out a contact form
• Downloading a template
• Signing up for our newsletter

The conversion tracking cookie expires after 30 days and does not contain personally identifiable information. It only tells us that a conversion occurred and helps us understand which ads are most effective.

You can opt out of Google Ads conversion tracking by visiting Google's Ads Settings and adjusting your ad personalization preferences.

Google Ads Remarketing

We use Google Ads remarketing (also known as retargeting) to show you relevant advertisements on other websites you visit after leaving our website. This service uses cookies to remember that you visited our website.

When you visit our website, Google Ads may place a remarketing cookie on your device. This cookie allows Google to show you our ads on other websites that are part of the Google Display Network.

The remarketing cookie collects information about:

• Pages you viewed on our website
• Products or services you showed interest in
• Time spent on our website
• Your browsing behavior and preferences

This information is used to create audience lists and show you personalized ads based on your interests. The remarketing cookie typically expires after 90 days, but may be refreshed when you visit our website again.

You can opt out of Google Ads remarketing by:

• Visiting Google's Ads Settings and turning off personalized ads
• Installing the Google Analytics Opt-out Browser Add-on
• Using the Your Online Choices opt-out tool

Google Maps API

We use Google Maps API to display interactive maps and location information on our website, particularly on our contact page. When you interact with Google Maps on our website, Google may collect information about:

• Your general location (if you allow location services)
• Map interactions (zooming, panning, clicking)
• Search queries entered in the map
• Device and browser information

This information is used by Google to provide map services and may be used for advertising purposes according to Google's Privacy Policy. You can control location sharing through your browser settings.

Data Sharing with Google

When you use our website, certain information may be shared with Google for the purposes described above. Google may use this information to:

• Provide and improve their services
• Show you personalized advertisements
• Measure ad performance and effectiveness
• Comply with legal obligations

Google's use of your information is governed by their Privacy Policy. We do not have control over how Google uses the data they collect through their services on our website.

These third-party services have their own privacy policies and cookie practices. We strongly encourage you to review Google's Privacy Policy at https://policies.google.com/privacy and Google's Terms of Service at https://policies.google.com/terms.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of personal information
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Use of Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

For detailed information about the types of cookies we use, how we use them, and how you can manage your cookie preferences, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Providing notice via email or website notification for significant changes

Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: clients@malloiextraordin.world

Address: 1700 E Walnut Ave #400, El Segundo, CA 90245, United States